Set up your account with the onboarding wizard

When you first sign in to Doorstep, a short setup wizard walks you through everything you need to start taking bookings. It has six steps, and you can leave and come back at any time. Doorstep remembers what you have finished and drops you back at the first step you still need to complete.

You can also revisit any finished step from the progress bar at the top if you want to change something.

Step 1: Your business profile

This is the information customers see when they book with you.

1. Enter your business name. This is required and appears on your booking page.
2. Enter your phone number. Type it in and Doorstep formats it for you.
3. Enter a reply-to email. This is the address customer replies go to.
4. Choose your time zone. Doorstep fills this in from your browser, so most owners can leave it as-is. All your hours and appointment times use this time zone.

Select Save and continue to move on.

Step 2: Confirm your business type

Doorstep is set up for pet grooming. This step shows you what that means in the app: your customers’ animals are called “pets,” and you will see grooming services and pet details throughout Doorstep.

There is nothing to fill in here. Review the summary and continue.

Step 3: Your services

Doorstep starts you off with the common pet grooming services, such as a bath and a full groom. You can change these to match what you actually offer before you continue.

For each service you can set:

• The name of the service.
• How long it takes, in minutes. Duration goes up in five-minute steps.
• The base price, in dollars.

Use Add service to add a row, or remove any service you do not offer. When your list looks right, select Save and continue.

Step 4: Your service areas

A service area tells Doorstep where you work and on which days. Customers outside your areas will not be able to book.

For each area:

1. Give it a name, such as “North side.”
2. Add the ZIP codes you cover. Type a five-digit ZIP code and press Enter to add it. You can add as many as you need, and remove any you added by mistake.
3. Turn on the days of the week you serve that area.

An area needs at least one ZIP code and at least one day before you can continue. Use Add area to create more areas, then select Save and continue.

Step 5: Staff and working hours

Set who works and when. Doorstep uses these hours to decide which appointment times to offer customers.

Your first staff member is pre-filled with your own name, since most owners start as a team of one. For each person you can set:

• Their name, email, and phone.
• Their working hours for each day of the week. Turn a day on and choose a start and end time. Times go in 30-minute steps.

If someone works the same hours every day, set one day and use Copy to all days to fill in the rest of the week. Each end time must be later than its start time.

You need at least one staff member with at least one working day. Add more people with Add staff member, then select Save and continue.

Step 6: Take payments with Stripe

Doorstep uses Stripe to handle deposits and payments. In this step you connect your Stripe account.

1. Select Set up payments. Doorstep sends you to Stripe to enter your business and bank details.
2. When you finish on Stripe, you return to Doorstep and this step updates to show your account is connected.

If you are not ready to take payments yet, select Skip for now. You can finish this later from your settings, and Doorstep will remind you until it is done.

Once you connect Stripe or skip this step, setup is complete and Doorstep takes you to your calendar. You are ready to start booking.

Where to go next

• Embed the booking widget on your site so customers can book without leaving your website.
• Import your customers from MoeGo if you are moving over from another tool.