Import your customers from MoeGo

If you are moving to Doorstep from MoeGo, you can bring your clients and their pets with you. You export a spreadsheet from MoeGo, upload it to Doorstep, review what will be imported, and then confirm. Doorstep checks everything before it changes anything, so there are no surprises.

Step 1: Export your customers from MoeGo

In MoeGo, open Reports and choose Customer Export. This gives you a spreadsheet file (a CSV) with your clients and their pets.

Save the file somewhere you can find it. You do not need to open or edit it.

Step 2: Upload the file to Doorstep

In Doorstep, go to the import page and choose your exported file. A few things to know:

• The file must be under 5 MB.
• It can hold up to 10,000 rows.
• Each customer needs a first name, last name, and phone number. Rows missing any of these are skipped.

If one of your customers has several pets, that is fine. MoeGo lists each pet on its own row and repeats the customer’s details. Doorstep understands this and treats them as one customer with several pets.

Step 3: Review the preview report

Before anything is saved, Doorstep reads your file and shows you a preview of exactly what will happen. Nothing is imported yet at this stage.

The preview tells you:

• New customers — how many customers will be added.
• Existing customers — how many are already in Doorstep, matched by phone number. These are left as they are.
• New pets — how many pets will be added.
• Rows with problems — any rows Doorstep could not fully read, listed with the reason.

Rows with problems are skipped, not blocking. The rest of your file still imports. Review the list, and if you want to fix something, correct it in MoeGo, export again, and re-upload.

Common problems and how to fix them

Problem	What it means	What to do
Missing required field	A row is missing a first name, last name, or phone number	Add the missing detail in MoeGo and export again
Invalid phone number	The phone number could not be read as a real number	Correct the phone number in MoeGo
Duplicate in file	The same phone number appears with a different name in the file	Check which name is correct and fix the other row in MoeGo
Invalid weight	A pet’s weight is not a number	The pet is still imported, just without a weight; add it later if you like
Invalid birthday	A pet’s birthday could not be read as a date	The pet is still imported, just without a birthday; add it later if you like

The first three problems cause the row to be skipped. The last two only drop that one detail — the pet is still imported.

Step 4: Confirm the import

When the preview looks right, confirm to run the import. Doorstep then:

• Adds every new customer and pet.
• Skips any customer whose phone number is already in Doorstep, so you never get duplicates. Existing customers are left exactly as they are — Doorstep does not merge or overwrite them.

Because Doorstep matches on phone number, it is safe to run the import again if something went wrong partway through. Customers already added are simply skipped the second time.

Where to go next

• Set up your account if you have not finished the setup wizard.
• Embed the booking widget on your site so your imported customers can book online.